Meanwhile, for those whose transactions actually did go through, TIDAL will be emailing them today with the option to wait a week for the album’s official release (which Kanye is controlling) or they can request a refund. These charges will be automatically reversed, we’re told. The other group’s transactions didn’t fully process due to Kanye’s website crashing, but they are seeing “pending” credit card charges on their bank statements. This group includes two factions – those whose credit card transactions processed, but went through around the time Kanye actually stopped fulfilling downloads. TechCrunch has been informed by people familiar with the matter than “less than 4,000” consumers who purchased the album have not received their download. In addition to the Twitter complaints, some who have entered formal support tickets say their requests are going unanswered, too.Ĭonspiracy theorists on Reddit speculate this is all a bit of marketing buzz meant to generate headlines regarding the new album. Yo!Hozay February 14, Still waiting for a response…
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That said, given that many are experiencing the same problem, it’s time for the company to make a Tidal is garbage, charged my credit card and still no link to download album Other users seem to be ignored entirely by TIDAL’s Twitter – which, in all fairness, could be overwhelmed by the volume of requests. What’s worse is that TIDAL doesn’t seem to be responding to the flood of complaints hitting its Twitter, asking some users to “DM” (direct message) them with account information and support ticket numbers – as if the situation were a one-off that needed to be dealt with on a case-by-case I bought TLOP on and I never got the download link. Others, including TechCrunch editor Matthew Panzarino, report that they were charged only for the album itself, along with a couple of $1.00 (pre-auth) fees, without receiving a download. The end result of the glitches users are experiencing is that some have now paid up to $42 for an album that has yet to arrive. Mark Davis February 14, please don’t release new music to buy not with tidal, no one receives the download link after paying Now the purchase link for Tidal isn’t working either? Tidal took folks $$ for the Kanye album but no download link? KSNAGAUSJSNHSBĪfter waking up to no email download of #TLOP I went back to bed. (The company’s Twitter says the $1.00 charge will be reversed quickly, but that could take “up to a few weeks” to process)ġ hour later… Still no download link #Tidal #TLOP This appears to be a pre-authorization fee to ensure the credit card submitted is valid, but typically a company explains this in advance – not after the fact, as TIDAL is doing. In addition to double-billing for the album’s purchase itself (at $20 a pop), they were also double-billed a $1.00 fee which wasn’t explained, either. In some cases, their credit card was charged more than once.
Waves is completely different.According to those complaining to TIDAL, however, the company charged their credit cards for the album’s purchase, but they never received an email from TIDAL or a download link. I Love Kanye is called I Miss the Old Kanye and has a backing track. It has 10 tracks, a couple of them weren't even on the final album (New Angels, Fall Out of Heaven, The Mind is Powerful, Only One), and the ones that were are considerably different (Highlights has a somewhat different beat which I think sounds pretty great, the lyrics are different, but the vocal mix sucks. I posted a thread about this earlier, some people were asking for a link so I decided to post a new thread so more people could hear thisĪnyway, this is a very early, totally different version of TLOP.
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